[YUNYOBO] refers to YUNYOBO (Beijing) Communication Technology Co., Ltd. and the YUNYOBO app.
[Product] refers to a wide range of overseas data roaming and/or call services that the users can purchase and use. The services are provided by enterprises with mobile communication (telecom) operation qualifications on the sales and promotion platform provided by YUNYOBO. YUNYOBO provides a platform for product display, recommendation and sales. It is also a platform that facilitates product payment and cooperation between users and operators. The user will use the mobile communication service provided by local operators. The services vary among different products. The services may include data roaming, talking, texting, or both.
[Operator] refers to an enterprise with mobile communication operation qualifications that complies with laws and regulations at home and abroad. The operator can be a direct partner of YUNYOBO or a partner of YUNYOBO’s partner.
[Validity Period of the Agreement] means that the Agreement becomes valid after the user first logs into the app, and becomes invalid upon the cancellation of the account.
[Areas of Confirmation for Users]
1.1 If the user does not understand any part of this Agreement, he/she may contact us via the website, online customer service or by phone.
1.2 By continuing to use the YUNYOBO service after the Agreement takes effect, the user is accepting the modified Agreement and agreeing to use the YUNYOBO service according to the modified Agreement.
1.3 If the user is a person without or with limited capacity for civil conduct, the user shall inform his/her guardian, read this Agreement under his/her guidance, and use YUNYOBO service under the guidance of his/her guardian. If the user is a non-natural person, the user acknowledges that his/her entering into and performing this Agreement is not subject to the laws and regulations of the country or region in which the user belongs, resides or conducts business or services.
2.1 After the user logs in successfully, the user can browse the product catalog and click to purchase a product.
2.2 The user can choose to upload the following documents:
2.3 The user is required to register with his/her real name.
2.4 YUNYOBO is not obligated to review the authenticity of the information and the uploaded documents the user provides.
3.1 According to relevant national laws and regulations, to purchase products, the user is required to provide real and effective user information to YUNYOBO. YUNYOBO shall be informed in a timely manner of any changes to user information during the validity period of this Agreement. If the information the user provides is incomplete, untrue, invalid or ineffective, YUNYOBO reserves the right to immediately suspend or terminate the provision of the product on the date of discovery, and to terminate this Agreement and other agreements signed using such user data. If the user uses fake or misappropriated information and brings losses to all parties, the user shall bear full responsibility.
3.2 YUNYOBO keeps user data confidential according to law, but in order to establish a wide communication channel with customers, improve our service, promote business, etc., YUNYOBO shall be authorized to use user data involved in this Agreement.
3.3 If the user violates relevant laws, regulations, and rules during the use of the product, under the request of authorities including, but not limited to, public security authorities, procuratorates, courts, customs, tax authorities, etc., YUNYOBO reserves the right to provide user information to these authorities.
3.4 Verification codes are used to verify user identity when the user uses services or purchases products. Any customization, change, or cancellation made using the verification code is regarded to have been authorized by the user.
3.5 User account and verification codes are important information of the user. Therefore, they shall not be transferred, borrowed, donated, inherited or authorized to any third party. All legal consequences arising therefrom are borne by the user. If the verification code is obtained by a third party due to the user’s own reasons, the user shall bear the loss arising from it.
4.1 User reserves the right to independently choose to use the products provided by YUNYOBO, and to independently select terminal devices that have obtained the network access license and match the selected products.
4.2 When using the product, users shall abide by the relevant laws, regulations, rules and other relevant guidelines, and shall not use the product for illegal or criminal activities or infringe upon the legal rights of others.
4.2.1 This platform is not responsible for all legal liabilities or losses caused by wrong operation or use, malicious operation or use, defects in products or services themselves, force majeure, the restrictions or constraints of the laws, policies, regulations, rules, customs and habits of the countries or regions where the products are provided or services are accepted of the products or services provided by third parties and purchased by users through this platform.
4.2.2 Users purchasing products or services provided by third parties through this platform shall consciously abide by the current policies, laws, rules and regulations of the countries or regions where the products or services are located, and respect the morals and customs of the corresponding countries or regions. Users shall not use the products or services to conduct any criminal activity or infringe upon the legal rights of others. Users who violate the above provisions should bear the corresponding criminal or civil legal responsibility, and this platform shall not be held liable.
4.2.3 The platform complies with the relevant national and regional laws, rules and regulations of China, and also abides by the laws and regulations of the corresponding third-party countries and respects any legal rights of others. At the same time, users who accept products and services of this platform are also required to respect the relevant national and regional laws, rules and regulations of China and corresponding countries and the legal rights of others.
4.2.4 Users who purchase products or services through this platform shall be responsible for all consequences caused by violating the laws of the People's Republic of China or the laws of other countries for violation of the provisions of this platform. This platform shall not be held responsible for the consequences. If the user finds any violation of the above situations, the user can report it to our platform. Our platform will take corresponding measures based on specific situations to provide evidence to the judiciary authorities to prosecute the violators.
4.2.5 Users must not use the products in the following ways:
(1) Using the products in any way unapproved by YUNYOBO such as through plug-in software or cracking software;
(2) Causing or possibly causing an unreasonable or disproportionately significant load on the products by any means;
(3) Interfering or attempting to interfere with the normal provision of the products by any means.
4.2.6 If the user discloses any of the following information, YUNYOBO may delete and block the information, and stop providing products to the user without notice:
(1) Information that jeopardizes national security, social stability, public order and good customs, insulting, slanderous, obscene, violent information, and any information that violates national laws and regulations;
(2) Information that infringes on intellectual property rights, business secrets and other legal rights and interests of others;
(3) Information that maliciously fabricates facts and conceals the truth to mislead and deceive others.
If users post any of the above information and cause any damage to a third party, the user shall bear sole responsibility; if YUNYOBO suffers losses arising from it, it shall have the right to request compensation from the users.
4.2.7 Unless permitted by law or by written permission from YUNYOBO, users may not use the products and communication terminal equipment provided by YUNYOBO (if any) to perform the following activities:
(1) Deleting the copyright information on the software and its copies;
(2) Attempting to discover the source code of the software by reverse engineering, disassembling, decompiling or any other means;
(3) Using, renting, lending, copying, modifying, reproducing, compiling, issuing, publishing, or establishing mirror sites of the contents whose intellectual property rights are owned by YUNYOBO; copying, modifying, adding, deleting, or mounting devices to the system data necessary for the operation of communication terminal equipment (if any), or creating, publishing, or distributing any derivative works, including but not limited to access to the service or related systems using plug-ins, hacking tools, or third-party tools not authorized by YUNYOBO;
(4) By modifying or falsifying the instructions and data in the running of the software, adding, deleting, or changing the functions or operation effect of the software, or operating or transmitting the software or methods for the above purposes to the public, whether or not for business purposes;
(5) Other acts not authorized by YUNYOBO.
4.3 If the user transfers all or part of the rights of this Agreement to a third party (by donating or transferring the account to a third party) without YUNYOBO’s consent or going through relevant formalities, YUNYOBO shall not be bound by the Agreement, and the losses arising therefrom shall be borne by the user alone.
5.1 The product can be used after it has been purchased.
NOTICE: Overseas telecom services may be affected due to unsuccessful payment of the renewal fee if the user fails to pay within a given time.
5.2 The user shall correctly and reasonably use the products he/she has purchased.
5.3 All communication fees incurred during the utilization of the product are recorded in real time by YUNYOBO’s charge system and are used as the basis for the payment settlement between both parties. The payment shall be settled in CNY or USD.
5.4 The data of the product shall be charged within the time period confirmed by the user. The expenses incurred by calls, texts, data, other services and fee-based services within the time period will be settled in real time.
5.5 The user can pay for the products via third-party payment platforms or through bank transfer, or deposit cash to the user account for future purchase or renewals. YUNYOBO suggests that users make a cash deposit based on their demand. The user acknowledges and agrees, that if the payment is made through a third-party payment platform, the user shall abide by all Agreements, rules and regulations issued by the third-party payment platform. Any conflicts, lawsuits and losses incurred by violating the above Agreements, rules and regulations shall not be YUNYOBO’s concern.
6.1 YUNYOBO releases details about its products on its app. The user shall acknowledge that the quality of the products is subject to the operators’ license, quality of service, user locations, etc. YUNYOBO shall not be held accountable for quality problems.
6.2 Operators will comply with the fair access policy of the telecom industry, which means to make sure that all users have equal access to a telecom network, while users shall make sure to avoid misusing the operator’s network or affecting other users’ experience. If any behaviors like overuse, misuse, waste, etc. that go against the fair access policy occur and affect other users’ experience, the operator shall, based on the fair access policy, have the right to control or even stop providing roaming service to users with such behaviors, in order to guarantee regular roaming services for all users.
6.3 YUNYOBO provides product enquiry, malfunction report and other additional services through multiple channels like a customer service hotline, email, app, etc. If any quality problems arise, YUNYOBO will contact the operator to fix the problem in a timely manner.
6.4 Users are responsible for the installation, testing and maintenance of their own network access terminal equipment.
7.1 Unless otherwise specified, users shall pay off all fees and relevant liquidated damages before canceling the account. The Agreement shall be terminated once the user’s account is canceled.
7.2 YUNYOBO shall have the right to suspend the provision of services to the user in any of the following circumstances:
(1) User does not meet the statutory requirements;
(2) User provides unreal or invalid materials;
(3) Users’ terminal equipment has not acquired network access permission, or may affect network security or service quality;
(4) Changing the properties of the product unilaterally without going through relevant procedures;
(5) Other circumstances specified by laws and regulations or provisions of YUNYOBO for suspension of services.
7.3 YUNYOBO shall have the right to terminate the provision of services to the user in any of the following circumstances:
(1) User provides unreal or invalid materials and still refuse to provide real and valid information after being informed by YUNYOBO;
(2) User takes advantage of YUNYOBO’s products to engage in illegal business or activities;
(3) User exploits YUNYOBO via plug-in software, or exploits bugs for profiteering;
(4) User hijacks DNS or uses other technologies to illegally invade or destroy the server software system of YUNYOBO, modifies, adds, deletes, steals, intercepts or replaces data in the client or server software system of YUNYOBO, illegally occupies YUNYOBO’s server space, or other behaviors that leave the server overloaded;
(5) Other circumstances specified by laws and regulations or provisions provided by YUNYOBO for termination of services.
7.4 If the user violates relevant laws, regulations and provisions (including the laws, regulations and provisions of the country or region the service is used) during the use of the product, under the request of governments and judiciary authorities, YUNYOBO shall have the right to suspend or terminate the provision of the service to the user.
8.1 If the product cannot be used due to any force majeure such as wars, riots, terrorist activities, natural disasters, strikes, government actions, changes in laws and regulations in China or in the country or region in which the service is used, network security problems, network coverage failure, power outages, telecom line damages, etc., YUNYOBO shall not be held accountable. However, users shall promptly report the above matters to YUNYOBO, so that YUNYOBO can notify the operators to fix the problems.
9.1 The validity, interpretation, alteration, enforcement and dispute resolution of this Agreement are all subject to the law of the People's Republic of China. Disputes arising from this Agreement shall be resolved in accordance with the law of the People's Republic of China and shall be under the jurisdiction of the People's Court where the defendant resides.
10.1 YUNYOBO reserves the right to adjust the functions, operation methods, available telecom numbers, etc. of the products due to technological advancement or normal changes in the country.
10.2 YUNYOBO can make product announcements or notices by phone, the app, information push, internet, etc. If the content of this Agreement is amended, the user will also be notified through the above-mentioned channels. The revised Agreement takes effect at the moment the announcement is issued, and the user shall be deemed to have no objections. If the user has any objections, he/she can choose to cancel the account.
10.3 YUNYOBO reserves the right to interpret the Agreement.